Error: '1812: Converter Module Error. Could not convert FMK file to FAX file' when sending a fax that has an attachment

PROBLEM

Outbound fax email requests that contains one or more attachment (s) will trigger an email notification with the following error:

"Error 1812 : Converter Module Error. Could not convert FMK file to FAX file"

ENVIRONMENT

GFI FaxMaker
All supported environments

SOLUTION

Re-create the GFI FaxMaker printer on the GFI FaxMaker machine as follow: How to install or re-create the FaxMaker printer

CAUSE

GFI FaxMaker printer may become corrupt.

faxmaker' ı kullanamıyoruz. Buna karşılık aşağıda ki ayarları yeniden uyguladık. Ancak sonuç aynı.

Install or recreate the GFI FaxMaker printer by following the below procedures:

Navigate to the GFI FaxMaker installation directory. The default directory path is: ..\Program Files\GFI\FaxMaker
- Note: If installed on a 64 bit Operating System, the default directory path is: ..\Program Files (x86)\GFI\FaxMaker
Run** the Windows Command Script fmprinter_uninstall.cmd
Stop the Print Spooler Service, wait 10 seconds, then Re-start the Print Spooler Service from the Services Management Console (Start > Run > type services.msc and press Enter)
Navigate to the GFI FaxMaker installation directory. Run** the Windows Command Scriptfmprinter_install.cmd
Set the GFI FaxMaker printer as the default printer for the GFI FaxMaker Fax Server service account

Note: Always ensure that the GFI FaxMaker printer is set as the default printer for the account running the GFI FaxMaker Fax Server services. To locate the service account:

Navigate to Start > Run > type services.msc and press Enter
Right click the GFI FaxMaker Fax Server service and go to Properties
Review the Log On tab credentials

**Right-click and 'Run as administrator' if this is Microsoft Windows 7 or 8, or Microsoft Windows Server 2008 or 2012

ome common causes of the defined problem are:

UAC was not disabled before installing (or re-installing) the GFI FaxMaker printer
Remote Desktop Connection is used but the Local Resources > Printers is not disabled
The computer is joined to an Active Directory Domain, but a 'Domain Administrator' account was not used for installing the printer
Accidental removal of the FaxMaker printer from the printers listing
Application of Microsoft Updates which could affect security settings in the environment
Recent upgrade of GFI FaxMaker with a failed attempt to update the FaxMaker printer

Bu tip bir sorunla karşılaşan var mı ? Yardımınızı rica ederim

Gönderildi : 25/04/2016 21:12

Hakan Uzuner

(@hakanuzuner)

Gönderiler: 33322

Illustrious Member Yönetici

Merhaba,

Eğer tavsiye edilen ayarları gerçekleştiriyor olmanıza rağmen sorun devam ediyor ise üreticiye bir case açabilirsiniz bence.

Danışman - ITSTACK Bilgi Sistemleri
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Gönderildi : 26/04/2016 23:15